Refund policy

At Paul And Mike, aim to provide a seamless shopping experience with award- winning farm to bar  chocolates delivered to your doorstep. We follow a "No Questions Asked Refund Policy" for eligible cases.

Eligibility for Refunds:

You may request a refund only in the following cases:

1. Damaged Products: If your product was damaged during transit.
2. Expired or Quality Issues: If the product you received is expired or has a quality concern.
3. Incorrect Order: If you received a product that is different from what you originally ordered.

How to Request a Refund

To initiate a refund request:

• At the time of delivery: Immediately return the product to the delivery person and mention the issue on the delivery challan.
• After delivery: Contact our customer service via email at orders@paulandmike.co or via Call/WhatsApp at +91 95446 89996.
• Provide the order number, date of delivery, and issue details along with photos if possible.

Product Offer & Discount Policy

• If a discounted product is damaged, expired, or has quality issues, we will replace it instead of offering a refund.
• Current discount offers:
• 10% OFF on orders ₹1,350+
• 15% OFF on orders ₹3,200+
  
• Free shipping on orders below ₹ 800

Refund Processing

• The refund will be processed within 5-7 business days to the original payment method.You will be notified once the return is processed.

For further assistance, contact our team via Chat Support, Call/WhatsApp at +91 95446 89996, or email us at orders@paulandmike.co.